Privacy Policy – Rupalaya Tours OPC Pvt. Ltd.

Effective Date: 17 April 2025
Last Updated: 17 November 2025

Rupalaya Tours OPC Pvt. Ltd. (“Company”, “we”, “us”, “our”) is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, contact us, engage with us on social media, or use any of our travel-related services.

By using our website or submitting your information, you consent to the practices described in this Privacy Policy.

1. What Information We Collect

We collect the following types of information when you enquire or book travel services:

Personal Information

• Name
• Email address
• Mobile/WhatsApp number
• Address (optional)
• Date of birth (if required for travel services)
• Passport details, visa details (only if needed for bookings)
• Travel preferences (destination, dates, budget, special requests)

Payment Information

• Bank transfer details
• UPI or payment confirmation
  We do not store card details on our systems.

Other Information

• Communications with us (WhatsApp, email, messages)
• Website usage (IP address, device info, cookies)

We collect this information only when required and only with your knowledge.

2. Why We Collect Your Information (Purpose of Processing)

We use your information to:

1. Plan and deliver your travel services
   (flights, hotels, visas, tours, transfers, excursions)
2. Communicate with you
   regarding enquiries, bookings, confirmations, reminders, or changes.
3. Personalise your experience
   by understanding your preferences.
4. Send updates or offers
   (only if you opt-in).
5. Meet legal and regulatory requirements
   (KYC norms, immigration requirements, tax laws).

3. When We Share Your Information

We share your data only when necessary to provide your services, including with:

• Airlines, hotels, and tour operators
• Visa service providers
• Insurance partners
• Local travel partners and ground handlers
• Government or regulatory authorities (if required by law)

We never sell or rent your personal information to third parties for marketing.

4. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

• Encrypted storage
• Restricted internal access
• Password-protected systems
• Regular security reviews

While we take every reasonable step, no system is fully immune to risks. You agree that certain information may need to be shared with travel partners to fulfil your bookings.

5. Your Rights Under the Digital Personal Data Protection Act (DPDPA), 2023

You have the right to:

• Access the personal data we hold about you
• Update or correct inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your data (unless required for legal or business purposes)

To exercise these rights, contact us at:
📧 contact@rupalayatours.com

6. Data Retention

We retain your data only as long as required:

• Booking-related data: up to 6 years (as required for accounting/tax laws)
• Marketing communications: until you withdraw consent
• Enquiry data: up to 12 months

After this period, data is securely deleted or anonymized.

7. Cookies & Website Usage

We use cookies for:

• Functionality
• Improving website performance
• Understanding visitor behaviour

You may disable cookies in your browser, but some features may not work.

8. Children’s Privacy

We do not knowingly collect information from individuals under 18 unless required for family travel bookings, and only with parental/guardian consent.

9. International Data Transfer

Some of your information may be transferred outside India (e.g., to international airlines or hotels).
We ensure such transfers comply with applicable Indian and international data protection standards.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact:

Rupalaya Tours OPC Pvt. Ltd.

Address: 2nd Block, 3rd Floor, BMC Bhawani Mall, Enc, Saheed Nagar, Bhubaneswar, Odisha 751007

📧 contact@rupalyatours.com
📞 089261 27776